Refund policy.

You may cancel a confirmed session for a full refund of that session’s unused value, or request rescheduling, when you give at least 24 hours’ notice before its scheduled start. Exactly 24 hours meets this notice requirement.

Send your request to EarnTheWeekend@outlook.com. Notice is measured from when the request reaches that email address to the scheduled session start, using the time zone in your booking confirmation. Include your name, booking email, package, session date and whether you prefer cancellation or rescheduling.

Cancellations received less than 24 hours before the scheduled start, and sessions you do not attend without notice, are normally non-refundable. This is not an absolute rule: mandatory consumer rights, a failure by ETW to deliver the service and the individual circumstances must still be considered.

If illness, an emergency or a technical problem prevents attendance, contact us as soon as possible. Any exception or alternative arrangement is assessed case by case; approval is not guaranteed. A late arrival may reduce the time available rather than extend the agreed finish time.

Requests made with at least 24 hours’ notice may be rescheduled subject to mutual availability. The replacement date, time and time zone must be confirmed by email.

For requests made inside the notice window, rescheduling is discretionary unless applicable law requires a remedy. Do not assume a new time is reserved until it has been confirmed.

The notice rule applies to each scheduled session within a package. Cancelling one session does not automatically cancel the remaining sessions; specify whether you want to cancel the entire unused remainder.

For a partly used package, completed sessions and materials or check-ins already delivered are not normally refundable simply because you change your mind. An eligible refund covers the unused part, not the entire original package. ETW will explain the allocation and any proposed deduction before finalising a partial refund; any allocation must be fair and consistent with the agreed package and applicable law.

Where there is no agreed separate allocation, the price will not be retrospectively increased by repricing completed sessions at a more expensive standalone rate. Statutory remedies for a defective or undelivered service remain available regardless of whether part of a package has been used.

If Sean needs to change a confirmed session, including because of playing commitments, ETW will contact you to offer an alternative time. If you do not accept a suitable alternative, you may receive a refund for the affected unused service.

If ETW cannot provide an agreed package or its remaining services, you may receive a refund for the undelivered portion rather than being required to accept credit. This does not reduce any additional remedy you have under applicable law.

This policy is additional to, and does not replace, rights under applicable consumer law. Where Australian Consumer Law applies, you may be entitled to a remedy if services fail to meet applicable consumer guarantees, including cancellation or compensation in qualifying circumstances. Other countries may provide mandatory cancellation or withdrawal rights.

A ‘normally non-refundable’ statement cannot override those rights. Receiving a session does not waive a claim about a service that was not supplied as agreed. Please contact us with the issue and the outcome you are requesting.

Email EarnTheWeekend@outlook.com with enough information to identify the booking. Do not email payment-card details. We will review the request, confirm the decision and explain any partial-refund calculation.

Approved refunds are normally returned through the original payment method. If that is not possible, an alternative will be agreed with you. The refund amount is calculated in the transaction currency, USD; your payment provider’s exchange rates, bank fees and posting times may affect the amount or timing shown in your local currency. Statutory refund deadlines take priority where applicable.

This website currently accepts enquiries rather than payments or automatic bookings. An enquiry alone has no payment to refund. Payment and booking arrangements are confirmed directly before a session.